When you share a quote that includes the Palmetto Comfort Plan, your homeowner goes through a few extra steps compared to a standard quote. Here's what they'll experience from start to finish.
Step 1: Order Confirmation Email
After the homeowner selects the Palmetto Comfort Plan option and signs the quote, they'll receive an order confirmation email from SetSale. This email includes a link to complete the Palmetto credit application as the first step.
Step 2: Credit Application
The homeowner clicks the application link and is taken to the Palmetto credit application form. Most of their information (name, address, etc.) is pre-filled from the customer record you entered in SetSale.
The homeowner only needs to provide:
Date of birth
Social Security number
Note: Palmetto describes this as a soft credit check with no impact on the homeowner's credit score.
Once submitted, the application is reviewed by Palmetto. The homeowner will receive a separate notification with their approval status.
Step 3: Financing Contract (DocuSign)
After Palmetto reviews and approves the application, they send the homeowner a financing contract via DocuSign. This contract contains all the lease terms the homeowner is agreeing to, as set by Palmetto.
The homeowner reviews and signs the contract electronically, just like a standard DocuSign document.
Step 4: Underwriting and Approval
Behind the scenes, Palmetto handles their own underwriting process to finalize the lease. This may include requesting additional documentation from the homeowner.
As the contractor, you can track the progress of these steps from within the quote.
Step 5: Notice to Proceed (NTP)
Once Palmetto completes their review and approves the lease, they issue a Notice to Proceed (NTP). This is the green light for you to move forward with the installation.
When the NTP is issued:
The quote owner receives an email notification from SetSale
The quote's activity feed is updated to reflect the NTP status
Emails the Homeowner Receives
Throughout this process, the homeowner may receive several emails:
Order confirmation from SetSale (includes the credit application link)
Palmetto account activation email
Financing contract via DocuSign
Approval/status updates from Palmetto
Note: Emails from Palmetto may reference "LightReach" branding in some cases. LightReach is part of Palmetto's product suite. If your customer asks about it, let them know it's related to their Palmetto financing.